Welcome

Privacy and Confidentuality

Altra Privacy Policy and Confidentuality

www.altrasupportservices.com.au (the “Site”) is owned and operated by Altra Support Services
PTY LTD. Altra Support Services PTY LTD can be contacted at:

hello@altrasupportservices.com.au
(04) 8182 1962
10 Willaroy Blv Donnybrook VIC 3064

Purpose

The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the
following:


1. The personal data we will collect;
2. Use of collected data;
3. Who has access to the data collected;
4. The rights of Site users; and
5. The Site’s cookie policy.


This Privacy Policy applies in addition to the terms and conditions of our Site.

Consent

By using our Site users agree that they consent to:


1. The conditions set out in this Privacy Policy; and
2. The collection, use, and retention of the data listed in this Privacy Policy.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not
collect any additional data beyond the data listed below without notifying you first.

Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information:

1. IP address;                             
2. Location;
3. Hardware and software details;
4. Clicked links; and
5. Content viewed.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

1. First and last name;
2. Age;
3. Date of birth;
4. Sex;
5. Email address;
6. Phone number;
7. Address;
8. Payment information;
9. Auto fill data; and
10. Referral.

This data may be collected using the following methods:

1. Email.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or
indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

1. We dont.

The data we collect when the user performs certain functions may be used for the following
purposes:

1. To reply to enquires.

Who We Share Personal Data With

Employees

We may disclose user data to any member of our organisation who reasonably needs access to user
data to achieve the purposes set out in this Privacy Policy.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

1. If the law requires it;
2. If it is required for any legal proceeding;
3. To prove or protect our legal rights; and
4. To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for
and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored until the purpose the data was collected for has been achieved.

You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

In order to protect your security, we use the strongest available browser encryption and store all of
our data on servers in secure facilities. All data is only accessible to our employees. Our employees
are bound by strict confidentiality agreements and a breach of this agreement would result in the
employee’s termination.

While we take all reasonable precautions to ensure that user data is secure and that users are
protected, there always remains the risk of harm. The Internet as a whole can be insecure at times
and therefore we are unable to guarantee the security of user data beyond what is reasonably
practical.

Children

We do not knowingly collect or use personal data from children under 16 years of age. If we learn
that we have collected personal data from a child under 16 years of age, the personal data will be
deleted as soon as possible. If a child under 16 years of age has provided us with personal data their
parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal
data, if we have disclosed your personal data and to who we disclosed your personal data, or if you
would like your data to be deleted or modified in any way, please contact our privacy officer here:

Samuel Brown
hello@altrasupportservices.com.au
(04) 8182 1962
10 Willaroy Blv Donnybrook Vic 3064

Cookie Policy

A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data
relating to the user’s browsing habits. You can choose to be notified each time a cookie is
transmitted. You can also choose to disable cookies entirely in your internet browser, but this may
decrease the quality of your user experience.

We use the following types of cookies on our Site:

1. Functional cookies
Functional cookies are used to remember the selections you make on our Site so that your
selections are saved for your next visits;

2. Analytical cookies
Analytical cookies allow us to improve the design and functionality of our Site by collecting
data on how you access our Site, for example data on the content you access, how long you
stay on our Site, etc; and

3. Targeting cookies
Targeting cookies collect data on how you use the Site and your preferences. This allows us
to personalise the information you see on our Site for you.

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the
law and to reflect any changes to our data collection process. When we amend this Privacy Policy
we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users
periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary,
we may notify users by email of changes to this Privacy Policy.

Contact Information

If you have any questions, concerns or complaints, you can contact our privacy officer, Samuel
Brown, at:

hello@altrasupportservices.com.au
(04) 8182 1962
10 Willaroy Blv Donnybrook Vic 3064

    Make A Referral

    Participant Details

    Referrer Details