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Complaints and Feedback

We value your feedback; whether it is a complaint, a suggestion or a compliment, we appreciate your views and opinions and take any complaints seriously. Feedback is a valuable resource that we also can use to improve our services.

 

Anyone, including friends and family, can make complaints and feedback on your behalf, and all details that are discussed are kept confidential you can be assured that we keep your details safe. You can also remain anonymous if you choose.

 

Complaints can be withdrawn at any time, and if you are not happy with a complaint outcome, you can have your complaint reviewed by Altra Support Services and the NDIS Commission.

 

How do I make a complaint to Altra Support Services?

There are several ways you can make a complaint or provide feedback to Altra Support Services.

  • Talk to an Altra Support Services team member you feel comfortable with.
  • Complete the Feedback form on the website here.
  • Call the Altra Support Services office on
  • Write to Altra Support Services office at 10 WillaroyBlv Donnybrook Vic 3064.
  • Email Altra Support Services at admin@altrasupportservices.com.au

 

If you need help making a complaint, you can ask a friend or family member to help. There are also services available through Disability Advocacy Finder or disabilityadvocacy@dss.gov.au Where you can have someone act on your behalf.

If you need an interpreter, you can access one by calling TIS (Translating and Interpreting Service) on 131 450.

 

At Altra support, we strive to make sure our clients are happy and receiving the care they deserve, which is why we will always take complaints seriously. If you don’t feel comfortable talking to Altra Support Services about your complaint, then there are other ways to make a complaint, including:

 

We aim to resolve complaints within 28days and resolve your complaint fairly; we want to reach good results for you. We will provide you with updates as your complaint is being resolved.

 

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